Question 1

How quickly can you fix my slow movement?

Accepted Answer

We understand how frustrating a slow-moving garage door can be. In most cases, we can diagnose and fix slow movement issues the same day you call. Our technicians carry common parts like rollers, lubricants, and cables on their trucks, allowing for immediate repairs. For more complex issues like spring problems or motor replacement, we can typically complete repairs within 24-48 hours. Emergency service is available 24/7 with our 30-minute response guarantee.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: 1) Worn rollers - Metal or plastic rollers wear down over time, creating friction. Nylon rollers are quieter and last longer. 2) Lack of lubrication - Moving parts need regular lubrication to operate smoothly. 3) Misaligned tracks - If tracks aren't properly aligned, the door drags and moves slowly. 4) Worn springs - As torsion or extension springs age, they lose tension, making the opener work harder. 5) Opener issues - Motor problems, gear wear, or setting adjustments can all cause slow operation. Our technicians can quickly diagnose the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for commercial garage door installations. We understand that commercial doors represent a significant investment for your business. Our financing programs include: 0% interest options for qualified buyers on shorter terms, extended payment plans up to 60 months, and same-as-cash programs for those who prefer to pay off quickly. We work with multiple financing partners to find the best rates for your situation. Contact us for a free commercial quote, and we'll discuss financing options that work for your budget.

Question 4

What is included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: A complete safety inspection of all components, lubrication of rollers, hinges, springs, and tracks, testing and adjustment of spring tension, inspection and tightening of all hardware, testing of auto-reverse safety features, examination of cables for fraying or wear, weather seal inspection, opener testing and adjustment, and a detailed report of the door's condition with recommendations. Regular maintenance can extend your door's lifespan by years and prevent costly emergency repairs.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removal and disposal of the old door, installation of the new door and tracks, opener installation or reconnection, programming of remotes and keypads, safety testing, and cleanup. Commercial installations or custom doors may take longer depending on complexity. We always aim to complete installations in a single visit to minimize disruption to your schedule.

Question 6

What brands of garage doors do you service?

Accepted Answer

We service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, Overhead Door, Hormann, Martin, and more. Whether you have a residential or commercial door, our Master Technicians are trained to work on any brand or model. We also carry universal replacement parts that work with most systems, allowing for faster repairs. If you're unsure about your door's brand, we can identify it during our service call.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. We're also IDEA (International Door Association) members and employ only Master Technicians who have completed rigorous training programs. Our insurance covers liability and worker's compensation, protecting both our team and your property. We're happy to provide proof of insurance upon request. Your peace of mind is our priority.

Question 8

Do you offer warranties on your work?

Accepted Answer

Yes! We offer a comprehensive 1-Year Warranty on All Work. This covers both parts and labor for any repairs or installations we perform. Additionally, new garage doors and openers come with manufacturer warranties that can extend coverage for 5-15 years depending on the product. We stand behind our work with our satisfaction guarantee - if you're not happy, we'll make it right.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major payment methods for your convenience: cash, personal checks, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and financing options for larger purchases. We provide detailed invoices for all work performed. For commercial customers, we also offer NET 30 terms for established accounts.

Question 10

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential doors and twice per year for commercial doors or doors with heavy usage. However, you should call for service immediately if you notice: unusual noises during operation, the door moving slowly or unevenly, the door not closing completely, visible damage to springs or cables, or the opener not responding properly. Regular maintenance prevents small issues from becoming expensive emergency repairs.

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